Privacy Policy - Vianam Healthtech Private Limited (HexaHealth)

We strive to offer a seamless experience to our customers that entail any payment that our users or patients make. With this, we have a very smooth payment and the cancellation policy set below:

We understand the need for protecting a user's privacy. Therefore, we adhere to the highest standards of securing all transactions and customer information privacy. Please read below about our data/information collection and sharing practices.

Important Note:

Our privacy policy may be revised from time to time without any notice at the discretion of the management. We believe that you are aware of any changes in it by reviewing this policy periodically.

By visiting Vianam Healthtech Private Limited (HexaHealth) website, you agree to bind by the terms and conditions of our Privacy Policy. If you do not agree, please do not use or access the website.

By visiting our website, you agree to our terms and conditions to use and disclose your personal information by this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection of Personal and Other Information

When a patient visit to our site and intentionally fills up the form to share details of his/ her health conditions, we maintain and store the information safely to ensure an efficient, smooth and personalized experience.

This policy allows us to provide services and features to customize the website to make the experience more personalized, safer and easier. Hence, we collect that personal information we deem necessary.

In general, you can browse the website without telling us who you are or revealing any personal information about yourself.

Once you give us your personal information, you are not anonymous to us anymore. We will maintain and protect the data provided. Wherever applicable, we indicate which fields are required to be filled and which ones are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website.

We may automatically track certain information about you based upon user behavior. We may use this information to do internal research on our users' demographics and interests to better understand, protect and serve our users. This information is compiled and analyzed on an aggregate basis. We use data collection devices such as 'cookies' on certain pages of the website to help analyze our web page flow, measure page effectiveness, and promote trust and safety.

”Cookies” are small files placed on your browser that assist us in providing our services. Moreover, you may encounter ”cookies” on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

During a transaction, we collect some additional information- such as a billing address, a credit/debit card number, and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders. If you send us details of personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.

Your Consent or User Consent

By using the website and/ or by providing your information, you are giving consent to the collection and use of the information you disclose on the website by our Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

You give your consent to the applicability of privacy policy of HexaHealth’s affiliate / partner in case you avail their services.

Reviewing, changing or deleting information

If you would like to review, change or delete personal information we have collected from you, or permanently delete your account, please use the "Contact Us" link at the bottom of every page to go to the contact us page and then you can email us with your request. Information Grievance details are also listed at the bottom of this page.

Accessing and correcting your personal information

We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates. We encourage you to review, update, and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement.

Your right to review, update, correct, and delete your personal information may be limited, subject to the law of your jurisdiction:

• If your requests are abusive or unreasonably excessive,
• Where the rights or safety of another person or persons would be encroached upon, or
• If the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.

Prominent Disclosure for App

HexaHealth app needs certain permissions to connect with our expert doctors. This will help us to serve you better. Please allow access for following permissionsCamera
1. To do video consultation with our expert doctors
2. To upload required documents while booking lab tests

Location
1. To show doctors near your location

Files and media
1. To upload records from gallery
2. To view your vaccination and test records

Storage
1. To store/access your vaccination/ test records in your phone

Phone , Microphone
1. To call our health expert and connect with our expert doctors

SMS
1. To auto read OTP to login into HexaHealth app

Whatsapp
To chat with HexaHealth expert to know its services

Contact Information Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

VIANAM HEALTHTECH PRIVATE LIMITED
CIN: U74999HR2021PTC095763
Ground Floor, Building B, The Presidency, 46/4,
Mehrauli-Gurgaon Rd, Sector 14, Gurugram Haryana 122001 India
Tel.:+91-8860688606
Email id: hello@hexahealth.com